All our BikeBoxes are manufactured in the UK and dispatched from the UK, unless your order is being collected from our Jacksonville, Florida collection location.
Duties & Taxes
For orders shipped to the USA, any applicable import duties and taxes are calculated and charged upfront at checkout.
We ship US orders on a Delivered Duty Paid (DDP) basis, meaning applicable import duties and taxes are paid in advance rather than being collected from you when your BikeBox arrives in the USA.
This means there should be no unexpected import duty or tax charges on delivery.
This does not apply to BikeBoxes collected directly from our Jacksonville, Florida collection location.
DELIVERY & RETURNS
All BikeBoxes are manufactured and dispatched from the UK.
Orders delivered outside the UK may be subject to import duties, taxes, VAT and/or customs clearance charges. These charges vary by destination and are the responsibility of the customer unless expressly stated otherwise at checkout.
Any applicable import charges are not included in our shipping price. Please contact your local customs authority if you require further information.
Delivery
Shipping costs are calculated at checkout based on the products ordered and your delivery address.
Please allow approximately 1–2 weeks from the date of order for your BikeBox to be prepared and dispatched.
The delivery times below apply from the date of dispatch.
Please note: We cannot deliver to PO Boxes.
Estimated Delivery Times
International FedEx Economy: approximately 5–10 working days after dispatch.
Royal Mail International – Accessories: approximately 6–7 working days after dispatch.
Delivery times are estimates and may occasionally be affected by customs clearance, severe weather, courier disruption, security checks, high shipment volumes or other circumstances outside our reasonable control.
If you have a specific travel date, we strongly recommend ordering well in advance.
Please contact us before ordering if your delivery is particularly time-sensitive.
Returns
BikeBox Alan offers a 28-day returns policy on qualifying products.
To qualify for a return:
- The product must be returned within 28 days of delivery.
- It must not have been used for travel.
- It must be clean and undamaged.
- It must be returned in its original cardboard packaging.
- All original components and accessories must be included.
- It must be in a condition suitable for resale.
For eligible non-faulty returns, the customer is responsible for all return shipping costs.
A £25 restocking fee will be deducted from the refund.
Original shipping charges, return shipping charges, customs duties, import taxes and other associated charges are non-refundable, except where otherwise required by applicable law.
We strongly recommend using a tracked and adequately insured courier service when returning a BikeBox.
We may also be able to arrange return collection using our courier account. Please contact us for a quotation.
Personalised & Customised Products
BikeBoxes that have been personalised or customised specifically for you may not be eligible for change-of-mind returns.
This may include customer-specific names, wording, bespoke artwork, customer-supplied logos or other individual modifications.
Please check all personalisation details carefully before placing your order.
This does not affect any rights you may have where a product is faulty, damaged or incorrectly supplied.
Faulty or Damaged Products
If your BikeBox arrives faulty, damaged or incorrectly supplied, please contact us as soon as possible.
Please provide photographs of the BikeBox, the damage and the external packaging where possible. This allows us to investigate the issue and, where appropriate, raise a claim with the courier.
Where BikeBox Alan is responsible for the issue, we will work with you to provide an appropriate repair, replacement or refund.
Delivery Damage
Please inspect your order as soon as possible after delivery.
If the packaging or BikeBox appears damaged, we strongly recommend:
- Taking photographs immediately.
- Keeping all original packaging.
- Signing for the delivery as “damaged” or “not checked” where possible.
- Contacting BikeBox Alan as soon as possible, preferably within 48 hours.
Please also report any shortages or missing items as soon as possible after delivery.
Prompt notification helps us investigate the issue with the courier and resolve it as quickly as possible.
Refunds
Once a return has been authorised, please provide us with the return tracking information.
Refunds will normally be processed once the returned product has been received and inspected by BikeBox Alan.
Any applicable return shipping costs, restocking fees or other deductions permitted under this policy will be deducted from the refund.
For full information regarding your purchase, please also refer to our Terms & Conditions of Sale.
