Bike Box Alan has a proud record of dispatching 99% of our orders as promised.
We partner with the very best of couriers – Fedex and Royal Mail who offer very a reliable service.
However, because of global complications from Covid19, high volumes of shipments, severe weather and Brexit their reliability to deliver on time has been affected. Therefore, all deliveries cannot be guaranteed to arrive within the normal time frames and as a consequence Bike Box Alan is powerless in these circumstances. Shipping costs are non-refundable if the order arrives later than expected.
We strongly recommend to order in plenty of time for all orders allow more workings day for it to arrive than normal.
By placing an order in the knowledge of the aforementioned courier problems, you are removing you right to cancel the order after it has been dispatched. You are within your rights to return the bikebox, but this is at your own expense and must be returned in the cardboard box it was delivered in unused. Once we receive the bikebox back and check it’s condition we will refund you the cost of the bikebox (not the cost of the original shipping or any costs incurred eg customs duty, return courier charge).
Please contact us if you have any questions about a time sensitive delivery date, we will do everything in our power to dispatch the order as soon as possible.
Shipping services for Bikeboxes: (please note it may take longer due to delays)
International FedEx Economy normally takes approx 5-9 working days to arrive after dispatch
International FedEx Priority normally takes approx 1-3 working days to arrive after dispatch
Shipping services for accessories: (please note it may take longer due to delays)
Royal Mail International Worldwide approx 6-7 working days after dispatch